We purchased a used vehicle from Fadi back in October 2019( we are procrastinators). The vehicle had just come in, and we fell in love. Fadi and his team got the truck ready and BOOM it was ours. Within the first few days, it stop working, we called Fadi and his team, and they took a look at it. Nothing could be found. We got the truck back and went on with life... A few days later... It stopped working, we were livid to say the least, yet Fadi was patient with us(we were not always very nice about the situation), and we took the truck back in, they fixed a sensor they believed to be the problem and we brought the truck home. Then, you guessed it, it died again. This time, Fadi took it for a few days, discovered the issue and fixed it. During this time, he actually gave us a loaner vehicle to use, so we could still get around. Fadi then drove our car back to us, so we wouldn't have to make the drive to Cambridge again. This sounds like a horror story, in some ways it was, it was definitely not ideal. However, the way Fadi took ownership, made the problem his own, dedicated himself to finding the problem, and put up with angry calls, was amazing. Looking back, the problems were not his fault, he didn't make the truck not work, but he did do everything he could to ensure it was fixed. He is an honest, dedicated salesman, for that we are thankful. Sorry for all the abuse we have given you, thank you for making it right, and thank you for an amazing truck! No issues since and she runs like a dream. We would definitely buy from Pristine again.
Kim Koch Canada